We recently concluded our annual customer satisfaction survey. This year we are making the results public. We are doing this for two reasons.
- First, we really do value your opinion. We scrutinize this feedback and we gauge our progress according to your score of us. You took the time to contribute to the surveys so it's only fair that you see the results.
- Second, we want to improve. We hold ourselves accountable to you. By showcasing not only our strengths but also our weaknesses we are compelling ourselves to work very hard on improving.
Here is the presentation that we traditionally only showed internally. For privacy reasons, It contains only aggregate data and does not disclose any individual comments or opinions. I would suggest you click on the 'Full Screen' button in the lower right in order to see the details.
For comparison, and to further emphasize our commitment to transparency, I have posted the results of last years survey too: here it is:
We thrive on your feedback. It is what shapes the development of our products and services. If you have any thoughts or opinions on what we are doing, positive or negative, please let us know.
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