Microsoft Office is by far the most popular set of business applications in use today. By 'most popular' I mean most commonly used rather than 'most liked'. I believe it has become a standard for two reasons. First, there are what's called Network Effects. The value to me as a user of using Office increases based on the number of other people that are using Office. There is a great deal of value to being on the same platform as the people that I work with and exchange data with. The second reason that MS Office is so ubiquitous is due to learning. Once people are familiar with a way of doing things, it is difficult to change. Microsoft has historically benefited from the fact that users are familiar with their tools and have invested in learning how to use them.
I've got the new version of Office and it looks like Microsoft has abandoned the second reason for their success. The interface is not familiar and everything is in a different place! The suite requires a learning period that can be frustrating. The concept of tool-bars has been replaced by the 'ribbon'. In many ways it is an improvement on the interface but it can be frustrating to try and find the tool you need. We have not deployed this to anyone else in the office as I am worried about getting inundated with calls for help and I worry about the wasted productivity as users struggle through the learning period.
The cost of using MS Office is high. Not only is it several hundred dollars for each machine, but it will also be expensive in lost productivity if we are forced to upgrade to the new interface.
So what are the alternatives? There are two that I will be investigating. The first is Google Docs - a free web based suite of programs. The other is Open Office - a free open source set of applications. For the next while I will try to set aside my MS Office and use only these free tools. I will report back here!



